I was new to the area and had no idea how to find a good podiatrist; Google listed more than a dozen. I read reviews like the one you are reading now and gave Southern OR Foot and Ankle a chance. Their website includes impressive resumes and bios for Drs. Merrill and Gerber and the entire staff.
Call them and see if you don't like the tone of the receptionist's voice.
And finally, I volunteer with the Northwest Seasonal Workers Association in Medford. Dr. Merrill has generously donated services to our members in the past. I applaud and appreciate his community involvement.